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At LueurJewells, we make every effort to ensure timely delivery of your order. Our standard delivery time is estimated to be within 3-5 working days.

In the event of courier delays, we ask for your understanding and patience, and kindly request that you allow up to 21 working days for your order to arrive before reaching out to us for an update. Please note that weekends and bank holidays are not considered working days.

Thank you for choosing LueurJewells. If you have any questions or concerns regarding your delivery, please do not hesitate to contact us.

At LueurJewells, we understand that you may need to return an item for various reasons. However, please note that discoloration or tarnishing of clothing due to chemical contact, scents, bleaching, heat exposure, or ordinary wear and tear is not considered a defect and is not covered under our returns policy.

For proper care instructions, please refer to our jewelry care instructions.

We kindly ask that you notify us of any issues with your purchase within 14 days of receiving the product(s). Upon Return, our returns process can take up to 10 days before receiving a refund to your payment method, after which you will receive a refund.

Please note that any free items offered at the time of the purchase must be returned along with your order. If they are not returned, they will be prorated to the refund amount.

Thank you for choosing LueurJewells. If you have any questions or concerns, please do not hesitate to contact us.

At Lueur, all jewellery is assembled to the highest standard to ensure the best possible maintenance in terms of quality and longevity of your product. In order to retain the condition of your jewellery for as long as possible, please follow the instructions below;

When wearing and removing your piece, dainty or delicate chains should be handled with more care compared to thicker, more sturdier chains- this will avoid any possible damage.

Avoid contact with water and keep out of direct sunlight for long periods of time, and cleanse your jewellery using a lint free cloth that is soft to the touch to avoid scratching or damaging your piece.

Please be aware that over time, plated jewellery may naturally fade. This is not a defect and can be avoided by taking the above precautions in regards to your jewellery care.

For specific metal guidance, please follow the instructions below in accordance to your piece:

• Sterling Silver/ Gold Plated - avoid contact with sweat or perfumed substances
• Stainless Steel/ Rhodium Plated Silver - clean regularly to retain the items appearance, store in a cool dry place
• Brass- store in a cool dry place, please ensure before purchasing that you hold zero sensitivity to costume jewellery

Sterling silver and 18/14-karat gold are among the top-quality materials used to make Lueur jewellery. Nickel is contained in jewellery in naturally occurring trace levels. Some people may have allergic reactions to the jewellery as a result of this. However, these levels are purposefully low to ensure inclusivity for consumers with hypersensitive reactions.

Please purchase your Lueur piece in accordance to this. Lueur does not hold responsibility for any sensitivity or reactions once the item is in possession of the customer.